As a client, your needs come, we listen to your ideas, then we advise, recommend & finally agree to a planned hospitality service that will be unique to your requirements- modest or ambitious. While making sure that you retain overall policy control we take full responsibility for the hospitality management. You can forget about the day-to-day running and be totally confident that you have prompt, efficient, and above all, professional service at your disposal.

We have the financial resources to support our commitment to your operations and in addition, we are open to proactively investing in our customers' promises to develop long-term partnerships.

You will have a one-point responsibility for all food, and hospitality service, relieving you of unnecessary operating details. This would allow you more time to concentrate on your core business.

We follow a proactive management style that anticipates needs & responds to them effectively. Our decentralized management ensures that our managers are in close contact with their customer’s expectations. To complement the setup, our structure is non-rigid and is market & customers oriented, acutely focused, and highly dynamic. By decentralizing responsibilities & authority and fostering the expertise and talent of each employee, this culture unleashes their energy and encourages innovation which is the engine of growth and often a source of competitive advantage.

The Fortune Group has been operating in the food service industry for the past few decades. By virtue of our experience, we are in a position to respond effectively to changing global needs that require fast-track solutions Our joint venture facilitates access to ideas, systems, and technologies that will stimulate and promote business through inter-group synergy.

As a result of our wide presence in the hospitality & food service industry, we have access to inter-group companies who can provide specialist experienced, and synergistic solutionsin any given situation. Our experience in all segments of the hospitality industry equips us with the ability to handle any given situation. We also pride ourselves on total flexibility whether the contract supports a small guest house of ten executives or a large industrial canteen with a workforce of many thousands, we apply the same high standards and attention to detail.

We are happy to operate on a fixed price, cost plus, or any other mutually agreeable arrangement. We follow an open book policy ensuring complete transparency with all contractual information spelt out completely and allow inspection from clients or their auditors at any time. We believe that the most lasting business relationships are those that involve a high degree of partnership. Our service may begin with the day-to-daymanagement of your catering operation, but while working together we offer much more by subcontracting service to us. We become an integral part of the client’s business and are then able to meet the customary standards on a uniform basis wherever you operate are definitely - a win-win situation!

Our policy towards purchasing is based on the key elements of optimization of a long-term partnership with our suppliers, purchasing power, service, quality, value for money, and exclusively. Being a professional food service group, we can avail economies of scale by negotiating competitive prices while purchasing food and allied materials, thereby making our services cost-effective. Also, as a result of our access to equipment manufacturers, we can source equipment directly from such manufacturers at competitive prices.

In tandem with a doctrine built on the “right person for the job”, standards of the highest quality in all aspects of personnel selection are ensured, we are also willing to absorb your existing catering personnel. Our entire person undergoes extensive training. We have an excellent track record in terms of industrial relations and testimony to this is our incident-free record. The investment we make in our personnel pays off in the quality of service they provide at your location.

FHS endeavors to provide a service that is second to none! What has enabled us to establish and more importantly retain and strengthen this Fortune Hospitality Services position has been our unequaled reputation of service and quality. The testimonial to this is our extensive client base. All our purchases have standard specifications and are of superior quality, thus ensuring an excellent final product.

Concern for Hygiene and Food Safety influences every aspect of our company policy to become your assured partner of professional quality service. Our training programs ensure that the highest standards are maintained throughout the daily routine. To support this training, the manager on location ensures that the policy is fully implemented at the site.

It is never too late to encourage a healthy, balanced diet, and we believe we play an important role in supporting your operation to set employees on the path to good health. Our food policy is straightforward – we offer quality food, dynamically prepared, dishing out variety, attractively presented, well-balanced menus, at the optimum temperature with adequate fat, sugar & salt levels. Our variety of regional and international cuisine will always ensure an exciting meal.

Staying within strict budgets is now more crucial than ever across all areas of operation. A quality catering service is a high priority, but it must also be seen in the context of other important needs, such as costeffectiveness. Whatever the budget, Fortune aims to offer the best service, within the limit agreed. Also having worked with different customers with different needs, we can propose the most cost-effective solution encompassing all aspects.